New user FAQ

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GGSE Account

When/How do I register so I can start using my GGSE email account?

Registration will begin on the date listed on your Technology Registration Letter.

I do not have a registration letter with my password. How do I get it?

If you are a GGSE student, you will need to pick up another copy of your ITG registration letter from your respective program's administrative office: Education Department (3102), CCSP Department (2103), or the GGSE TEP Office (3230). If all else fails you can come up to the HelpDesk, EDUC 4203, and with your Student ID card retrieve a copy. This form will have all the information you need to retrieve your GGSE account, start accessing your email , and other ITG services such as Wireless.

How do I log in to my GGSE email account?

Once you know your username and password, you can log in at the ITG Homepage. Make sure you are using a WebMail-compatible internet browser. If you forget your password don't worry, you can get it reset by coming into ESSB 4203 and speaking with the Help Desk. Be sure to bring I.D. to prove your identity.

I also have a U-mail account. What’s the difference between the GGSE email account and the U-mail account?

A U-mail account is a free UCSB email account given to all registered UCSB students. The ITG help desk does not support this account, but the U-mail help desk certainly does. Click here to activate your U-mail account. We recommend that you activate your U-mail account and forward your GGSE Mail to your Umail email account as they are offering a much larger storage capacity than the GGSE. *NOTE See the info on Mail forwarding best practices BEFORE setting your mail to forward. Mail Forwarding Info

Why is it necessary to check your GGSE email account on a regular basis?

GGSE official correspondence is only sent to your GGSE email account. You are also responsible for maintaining your account and keeping your inbox under quota.

How do I forward the email I get in my GGSE account to another email account?

  • Note in most cases ITG recommends that you DO forward your GGSE email to another account, such as your U-mail account, a GMail or Yahoo etc account as these providers are offering way more storage than we can - BUT Please realize that there are implications IF you leave "Local Delivery" on after setting the account to forward mail. More Details can be found on our Email Forwarding section.

Network Access

I have a personal laptop. How do I connect to the internet from GGSE?

The GGSE now features wireless internet services available for everyone. Whether you have a GGSE account, a U-mail account, or no account, we can get you online.

  • If you have a GGSE account, check out our wireless settings page to configure your device for GGSE Public yourself, or stop by our offices in 4203 and get help from an ITG consultant.
  • If you have a U-mail account, connect your device to the GGSE UCSBNetID and open a web browser, you will be prompted to enter your UCSBNetID and password.
  • If you do not have a GGSE account or a U-mail/UCSBNetID account, please contact ITG to see about using the GGSE Guest network.

Help Desk

I have a malfunctioning laptop. Where can I get some help?

The ITG Help Desk is solely responsible for GGSE-owned computers. Personal laptops and computers can be taken for diagnosis and repair to Kerr Hall's Computer Services. The GGSE help desk will be more than happy to give you useful tips, and consult and direct you on how to best solve your problems.

You can reach the Help Desk

  • By email at education.ucsb.edu help
  • By phone at (805) 893-8031
  • In person at Education 4203
  • Online at our Help Request Form

Lab Resources

What lab facilities does ITG offer for student use?

The GGSE offers computing labs for faculty, staff and students alike:

  • Multipurpose Lab (4205)
    • Electronic Whiteboards - Starboards
    • Apple TV available with Portable 42" Plasma
    • Laptops (by reservation only)
    • Open,flexible space with table and chairs
  • Computer Lab (4211)
    • iMacs dual booting Windows 7 and Mac OS X Snow Leopard
    • Electronic Whiteboards - Starboards
    • Printing (B&W and Color are available, color laser printer is in ED 4205)
    • Video capture stations
    • Scanning stations with OCR capabilities
    • Available applications and utilities, click here.
  • Ada's Lab (1211)
    • iMacs dual booting Windows 7 and Mac OS X Snow Leopard
    • 24-hour access (access card required)
    • Video capture station
    • B&W and Color printing is available
  • Science Lab (4219)
    • iMacs running OS X Snow Leopard
    • MacBook pro laptops running OS X Snow Leopard
    • Spill-top desks with gas and water service

How can I get access to ADA's Lab?

If you are a member of GGSE, you can request an access card by seeing Carolyn Meisner in 4111.

What are the GGSE Labs operating hours?

  • Academic Year Hours:
    • Monday - Thursday: 8am - 8pm
    • Friday: 8am - 5pm
    • Saturday & Sunday: Closed
  • Summer Hours:
    • Monday - Friday: 8am - 5pm
    • Saturday & Sunday: Closed
  • Ada's Lab is available 24/7 throughout the year but you will need a key card from Amy Meredith to get in.

What equipment is available to check out? How can I check this equipment out?

ITG no longer checks out equipment. Please refer to the following equipment loaner information

How can I print in the GGSE labs?

Your account is automatically credited with 300 ($30) print credits which are available for you to use in ED 1211 and ED 4211 respectively. Students are allocated an additional 100 ($10) at the beginning of the Fall, Winter and Spring quarters. Printing costs $0.10 per black and white page and $0.20 per color page. Please print responsibly.

Can I buy CD's or DVDs from ITG?

The following items can be purchased with print credits.

  • CD-R: $.30/disk
  • DVD+: $.50/disk
  • DVD-: $.50/disk
  • Dual Layer DVD: $1.00/disk

How do I scan or make a PDF from a document?

We have scanners in ED 4211 and the Adas Lab (ED 1211) available for use. To see a quick guide to scanning, check Scanning a Document

Training Opportunities

If you wish to learn more about our "Smart Lecterns," and the multitude of tools and software contained within each lab and lectern, please feel free to request a training/demonstration at: education.ucsb.edu HELP

Student Technology Fee (STF)

Please see the following for the latest info regarding Student Technology Fee FAQ

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